Support Overview

BioSoftSolutions stands for service. This section presents current topics and useful information around BioSoftSolutions support Software. Support is E-mail only. Please contact support@biosoftsolutions.de Support is only given to those who purchase commercial licenses. The first year of Support and Maintenance Service is included with the purchase of BioSoftSolutions Professional or Enterprise Edition license(s). Technical support questions are exclusively handled and answered by contacting technical@biosoftsolutions.de Features One year contract with unlimited support via e-mail. Includes all product updates and new product versions released during the contract period. Assistance with product installation, usage, and functionality. Problem resolution and workarounds. E-mail notification of new releases. SIncludes all product updates and new product versions released during the contract period Support policy Support is only guaranteed for the official stable releases; not for beta releases, demo versions, evaluation versions and similar.